You are responsible for shipping the item to us, we will ship back to you. We cover shipping to the US as long as the original part was shipped back to us and we determine the product was defective. We do not cover express shipping or international shipping.
TERMS AND CONDITIONS
Coolingmist LLC will not be held liable for any damage that is done to your car caused by improper installation or defective product. Coolingmist LLC will warranty defective products under our standard warranty and that is the limit of our liability. By purchasing any product from this website or over the phone or through any of our dealers you agree to these conditions.
Coolingmist LLC will not share your information with any 3rd party.
Due to the different laws that every country, state, local goverment may have it is up to the customer to determine if our products are legal in your area. Coolingmist products are sold as off road use only. Any other use or installation of this product where it is not street legal is the solely your responsibility. It is up to the customer or buyer to know what aftermarket products are legal or not legal in your government and as the buyer you are fully responsible. Coolingmist products are designed to help racers make more power at the track, driving over the speed limit is illegal in every state. You must obey all state, local and federal laws of your country.
Coolingmist offers a 1 year warranty on all of our parts (when not purchased as part of a kit).
PLEASE NOTE: COOLINGMIST warranty only applies to parts and kits sold by coolingmist at www.coolingmist.com or through a certified dealer. Other companies purchase coolingmist controllers and parts and integrate these into 3rd party systems. Coolingmist does NOT provide warranty for these items. Coolingmist only provides a warranty for new kits purchased from Coolingmist or Coolingmist dealers.
Our kits ordered after June 1, 2009 will have our standard 1 year warranty. Warranty is provided for original owner and is not transferable.
Not covered under warranty are:
abuseneglectopening electronic enclosuresRemoving original labelsclogged nozzlescracked tanks due to freezing (and not using alcohol)Damage to electronic components due to blown circuit or miswiring
, cracked tank lids, cosmetic issues. You are responsible to ship the defective unit to coolingmist for repair/replacement. Coolingmist will pay domestic return postage. Coolingmist does not ever cover international shipping. In the event that Coolingmist no longer manufactures or has available the item in the warranty claim, Coolingmist reserves the right to replace with a comparable model OR offer the customer a store credit. Flow sensors are warranted from 1 year of the date of purchase. All clearance items have a 1 year warranty even if purchased as a kit.
Coolingmist insures all packages at full value. Any damage claims must be reported within 72 hours. Failure to report shipping damage within that period of time will prevent us from filing a claim
Coolingmist will not accept any returns unless Pre-Approved. For a return RMA
you must contact coolingmist for approval. The item must be un-installed in the
original box, in new, unused condition. you must have your original receipt and
must contact us within 7 days of receiving your item. You are responsible for shipping the item to us at your expense. We will not accept any returns shipped to us without authorization. Any parts or components that are not in brand new un-used condition will be charged to your account. There is a 20% restocking fee for all returned parts or kits. Items on clearance are not eligible for return.
Any and all discrepancies must be reported to coolingmist within the first 72
hours of receiving the package. We will investigate all claims and make a fair
Coolingmist will inspect the returned goods and make a decision on the warranty. Our decision is final.
Call us with any warranty questions.